The reputation of the developer is very important too. Then facilities, finishes, equipment, level of features, technologies, how many units on each level, parking, views etc.
Quality levels of new luxury projects have steadily increased in Viet Nam; locations are good, quality of materials and finishing have both significantly improved while supporting project facilities have become world class. International interest in the luxury segment here is growing too.
To differentiate their luxury projects, developers are increasingly turning to world class architectural practices and interior design consultancies, an approach which has proved successful with buyers. Customer service has been taken to new levels, clients are fully supported throughout the sales stage, and this high-touch service continues when they move in, and after. The client has a beautiful property in one of the finest city locations – without complementing levels of service the property would be incomplete and its reputation lost. In the unlikely event any issue with the property comes up, service is prompt, and the problem is quickly solved. At this level there is no other sustainable approach to customer service and behind-the-scenes project management.
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